FAQ

FREQUENTLY ASKED QUESTIONS

How can we help you? Select from the following list to find answers to commonly raised questions. If you’re a new user of our services, we encourage you to read through all the questions below.

You will have to download PrabhuPAY wallet to vote for the contestant of "The Voice of Nepal Season 2".

  • First of all, you will have to download the APP for either iOS or Android
  • Click on "Register Now".
  • Select Country and enter Mobile Number and eMail.
  • Click on Next Button.
  • Enter the Activation Code you get on the Mobile Number or eMail you have provided above.
  • Enter your password. Re-enter the same password to confirm.
  • You are Registered in PrabhuPAY

Now, Go to the LogIn Page of PrabhuPAY and loggedIn with Mobile Number or eMail; which you have provided during registration process.

Note: While Registration, if you have choosen Country other than Nepal, you will get the activation code in provided eMail address.

Method 1 - Digital TopUp
  • Login in to your PrabhuPAY Account
  • Click on Load Fund
  • You can select one of the options i.e. "Mobile Banking", "Internet Banking", "Card" or "Connect IPS"
  • Choose your Options
  • Enter the Amount you want to Load and write Remarks.
  • Click on Proceed.
  • You will be redirected to the Login Page of the Choosen Options i.e. "Mobile Banking", "Internet Banking", "Card" or "Connect IPS"
  • Enter the Username and Password for "Mobile Banking", "Internet Banking" or "Connect IPS" but Card Details for "Card"
  • Allow the amount you want to load in to PrabhuPAY.
  • Now your fund shall get deducted from your Bank/Card Account and loaded in to your PrabhuPAY account.

Please Note: Nepalese residing in abroad can easily load fund using their Visa and/or MasterCard. Moreover, Nepalese living abroad can send money to Nepal from the network of Prabhu Money Transfer and received directly into the PrabhuPAY account through Remittance Icon available inside PrabhuPAY account.

Method 2 - Prabhu Network
  • Please visit one of the nearest convenient Prabhu Network Agent Location.
  • Provide your PrabhuPAY Username.
  • You can pay Cash to the Agent and request him to load the amount in to your PrabhuPAY account.
Method 3 - Kiosk machines
  • Visit one of the Kiosk machines available in the market
  • Touch on the PrabhuPAY icon in the screen.
  • Enter your PrabhuPAY username and press Next button.
  • You will need to enter the required amount and input the Cash in to the Cash Acceptor.
  • You will see the Amount you input in the Screen.
  • Click "OK".
  • Your fund has been now loaded in to your PrabhuPAY account.
Method 4 - Remittance
  • Request your friend to send money via nearest Agent Network of Prabhu Money Transfer (Nepal or Overseas)
  • Get the Unique Pin Number and Amount sent by Your Friend (Nepal or Overseas)
  • Open PrabhuPAY Account
  • Look for the Remittance Tab inside PrabhuPAY Account
  • Click on Remittance Icon (KYC Verified Customer only can receive remittance)
  • Type Unique Pin Number and Amount that you are going to receive
  • If Unique Pin Number, Amount and Name match (100%); remittance shall loaded into your PrabhuPAY Account

  • Click on the "Get Password?" link on the login page of the PrabhuPAY App or Web
  • On the subsequent page, provide your registered Mobile Number or eMail Address and press RECOVER button.
  • You will get an activation code in either Mobile or eMail address you provided above. Once you input the activation code, press VERIFY button.
  • Enter your New Password and Confirm the same password. Press VERIFY button.
  • Now you can login in to the PrabhuPAY Wallet using your new passowrd.

Create New mPIN
  • After you login in to your PrabhuPAY Account, click on the Me icon at the bottom right corner of the APP.
  • Click on the Account Settings link.
  • Click on the Setup mPIN link.
  • Enter your New mPIN and Confirm the same mPIN. Also provide your Password. Press CONFIRM button.
  • Now you can login in to the PrabhuPAY Wallet using your new passowrd.
Update mPIN
  • After you login in to your PrabhuPAY wallet, click on the Me icon at the bottom right corner of the APP.
  • Click on the Account Settings link.
  • Click on the Update mPIN link.
  • Enter your Old mPIN. Now enter your new mPIN and Confirm the same mPIN. Press CONFIRM button.
  • Your mPIN has been successfully updated.
Reset mPIN
  • After you login in to your PrabhuPAY wallet, click on the Me icon at the bottom right corner of the APP.
  • Click on the Account Settings link.
  • Click on the Reset mPIN link.
  • Enter your New mPIN and enter your Password. Press CONFIRM button.
  • Your New mPIN has been now Successfully Reset.

  • Open PrabhuPAY Account
  • Look for the Electricty Tab inside PrabhuPAY Account
  • Choose your Counter, Type Consumer ID, Type SC.No.(You will receive these information in Electricity Bill)
  • Click on Get Details (You will receive Billing Details)
  • Click on Pay

  • Open PrabhuPAY Account
  • Look for the Television Tab inside PrabhuPAY Account
  • Look for DishHome Tab inside PrabhuPAY Account
  • Type Customer ID or Chip OD or Cas ID (You will receive those Details from DIshHome)
  • Click on See Payment Details
  • Click on Pay

  • Open PrabhuPAY Account
  • Look for +Add to My Payment while doing payment via PrabhuPAY
  • Complete the Payment Process
  • Your Payment details shall store in PrabhuPAY (From Next time, just choose and Pay)
  • Look for Payment Icon
  • Choose th Bill You have done before
  • Click on Pay

  • Open PrabhuPAY Account
  • Look for Fund Tranfer and Coop Deposit icon inside PrabhuPAY
  • Click on Coop Deposit
  • Choose District, Choose Coperative Name, Type Amount
  • Click on Get Service Charge (You will see the Charge details)
  • Complete Receiver Details
  • Click on Send (Your Amount shall reach to respective Cooperative, Cooperative Make Paid in Remittance System and Deposit into Your Account)

You will earn one point each after spending NPR 100 on bill payment. The points that you have earned can be redeemed during OFFER. [Example: 1 Point for Rs1 to Rs199, 2 Points for Rs200 to Rs299]

You will earn one point each after loading NPR 100 via Card/Internet Banking/Mobile Banking/Kiosk terminal. The points that you have earned can be redeemed during OFFER. [Example: 1 Point for Rs1 to Rs199, 2 Points for Rs200 to Rs299]

Sometimes, your friends or family might be in need of emergency fund. They might not be able to load Fund via Conventional ways. This is when you can come to rescue for them. Sending Fund is very easy. Just search your Friend/Family with their Mobile Number or eMail and topup their PrabhuPAY Mobile Wallet with the desired fund.

However, please note that that you can currenlty only send the fund to the Registered members of the PrabhuPAY Mobile Wallet only.

All the transaction you do through PrabhuPAY Mobile Wallet is in Real-Time. However, due to some unseen circumstances, the transactions may get delayed. For that, you can check the transaction confirmation from History (Transaction History). If the Status is Pending for more than 24 hours, you can connect to us through the hotline provided in the Contact Us Section.

You can View the RealTime Status of the transactions from History Section

  • Non-Verified Customers can only transact a total sum of NPR 5,000 only per month.
  • PrabhuPAY Mobile Wallet Customers can load a maximum of NPR 50,000 Physical Cash only through Kiosk Terminal or Prabhu Agents (Monthly).
  • PrabhuPAY Mobile Wallet Customers can load Digital Cash on top of the balance of Physical Cash via Digital Network (eBanking, mBanking, Cards) with "Remarks/Bill No." mentioned.
  • End of the day, PrabhuPAY Mobile Wallet Customers wallet balance cannot be more than NPR 25,000

With this option, you can make payment of transactions that you have made by scanning the QR code of the respective PrabhuPay User/Merchants and Network Merchants.

You can vote to your favorite contestant directly from PrabhuPAY APP

You need to have PrabhuPAY Account

You need to have balance in to your PrabhuPAY Account

You can directly use PrabhuPAY balance to Vote your Favourite contenstant. "You can give multiple votes online at once" or You can redeem Coupon Code and vote your Favourite contenstant. "Coupon Code can be purchased from Prabhu Network"

Process: Download and activate your PrabhuPAY account. On the Home screen, click on "The Voice of Nepal" icon and select your favorite contestant. You can choose the Voting Options to vote your favourite contestant. You can give one vote for free Per Episode through PrabhuPAY.*For multiple votes, charges will be applicable.

If you encounter problems during APP Download, Registraion, APP activation, Link Account or Load Fund, you can always contact our PrabhuPAY Support through Telephone, Viber or eMail . Please do not hesitate to contact PrabhuPAY Support Team. They can be reached on +977-01-4004781/2/3/4 or 9860610000/9801572999 or eMail: help@prabhupay.com from Sunday to Friday 7AM to 9PM